The following are a list of questions and concerns we frequently run accross, please feel free to contact us if you don't find the answer you're looking for here!
Does it matter where I register a domain name?
No, you can register your domain name at any domain registration company of your choice. You do not have to register your domain name through us. However most of our customers choose to register their domains through us at Domain Cooler due to our great prices and service. You can register a domain for the very low price of only $15.00 per year. A "Domain Name Manager" is also included whereas you will have full control over your domain names at all times. Register a domain today before the domain you want is no longer available.
How long does it take to set-up my new hosting account?
Your hosting account will be set-up within 12 hours. We will notify you via email once set-up has been completed with full instructions about your new account. Your welcome email will be mailed to the mailing address you provided upon sign up.
Do you support FrontPage Extensions?
Yes, we will install FrontPage on your account free of charge if you wish to use it.
Do you provide real 24/7 technical support for my site?
Yes, we provide 24/7 technical support to all clients. All technical support enquiries are generally answered within 2 hours or less. Assistance from the support department within 24 hours is guaranteed. Technical support is provided through our "Support Ticket System". Our ticket system is support provided by all of our techs around the globe. This method of support carries the fastest response times and also provides you and our staff with a detailed history.
How do you appear on my credit card statement?
If you are using any of our services such as: web hosting, domain registration, or our co-location services we will show up as "United Web Hosting" (or unitedwebhost.com) on your statement.
Can I pay yearly?
Yearly billing is not supported. All hosting plans are billed on the first day of each month (example: January 1st, February 1st, March 1st, e.t.c.) on an automatic recurring monthly basis. Every account is backed up with a 30-day unconditional money back guarantee.
What forms of payment do you accept?
We accept all major credit cards such as Visa, Mastercard, American Express and Discover. We do not accept online checks. All payments are processed on our 128-Bit secure order form.
Will you place any ads on my site?
NO, we will never place any ads, banners, pop-ups or advertsing of any kind on your webspace.
How many search engines will you submit my site to?
We can submit your website to 40 search engines at no charge.
What 40 search engines will my website be submitted to?
-Acoon
-Aeiwi
-AlltheSites
-AlltheWeb
-AltaVista AU
-AltaVista FR
-AltaVista IE
-Anzwers
-Blu Win
-Canada
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-Claymont
-Direct Hit
-Entire Web
-EuroSeek
-Excite
-Excite Australia
-Excite UK
-Funkycat
-GOeureka
-Google
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-Googley
-HotBot
-Info Tiger
-Lycos
-Lycos UK
-Magellan
-Maxi Search
-National Directory
-NetSearch
-Northern Light
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-Scrub The Web
-Search Engine
-Search It
-Spider
-Super Snooper
-Thunderseek
-UKmax
-Voila
-Web Crawler
-World Light Net
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Do you offer a money back guarantee?
If you are unhappy with our service, we offer an unconditional 30-day money back guarantee.
Can I host adult sites?
NO, we do not allow adult oriented (pornographic) sites on our network.
Where are you located?
Servers are colocated within a private suite in the world class Pier 1 (Data Center):
DN NOC (Data Center)
United Web Hosting Inc.
100 Delawanna AVE.
Clifton, NJ 07014
Do you support Active Server Pages (ASP), Cold Fusion?
No, our servers are LINUX based and we do not support it. This is only supported on Windows NT platform.
We have chosen the simplicity and many useful features of using LINUX servers. The wide availability of scripts supported on LINUX based operating systems and the ease of use make LINUX systems the choice of all leading web based companies.
We support Perl, PHP, Java e.t.c.
What are your server specifications?
Currently, all web servers are genuine 2GHZ P4 servers running FreeBSD or LINUX. Each server has at least 1-2 Gig of SDRAM. Servers are colocated in the world class InterNap (Data Center).
Is a control panel/site manager available with my website?
Yes absolutely. All hosting packages include a feature rich and very user friendly control panel/site manager. This is included which enables you to manage your entire site with ease. You will also be able to set-up your email accounts, view detailed traffic statistics, and perform various other admin tasks with the click of a button.
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